Here are answers to common questions you may have. If you need further assistance, please contact our customer service team.
When will I receive my tracking number?
You should typically receive your tracking number within 3-5 business days after placing the order.
How do I know when my order will ship?
Once you place your order, you will receive a confirmation email with credit card authorization and shipping/billing information. We will immediately process your order, and you will receive an email confirming your order has shipped once it leaves the warehouse.
If an item goes out of stock, you will be notified via email or phone within one business day. We take great measures to ensure all products listed on our website are in stock, but often times items can quickly sell out due to high demand.
Why isn't my tracking number working?
It may take up to 3 days for your tracking number to activate once you receive it.
Want a special quote on our product?
Contact us so we can make sure you get exactly what you need at the best price.
How fast is the delivery time?
Shipping generally takes 7-12 business days. Processing time for your order is 3-5 business days.
What is the exchange/return policy?
We value our customer experience. We offer 30 days for you to send back the items ordered.
Shopping from Renovate Depot means satisfaction guaranteed!
Contact Us
If you have any questions or concerns, please get in touch with our customer service team at Support@renovatedepot.com or call us toll-free at (844) 844-3712.
Online Chat: Click bottom right corner to chat with our support agents.
Business Hours: Mon-Sun 8 AM - 6 PM.
Email Response Time: Within 24 hours.
Headquarters Address: 8484 Place Aldéric-Beaulac, Montréal, Quebec, H2M 2S8, Canada.
USA Business Location: 34 N Franklin Ave 687, Unit 1804, Pinedale, WY 82941, USA.
